CRM implementation & deployment – Keolis, a SNCF company

The Challenge

We want a group CRM but we failed to implement it several times during the last 4 years.

The Answer of Evellia

Help to select both the integrator and editor, split the functional perimeter in different releases, build a core model, setup a common maintenance workflow, help to deploy the CRM in all subsidiaries.

The Result

Kept the project within the budget and deadlines: 2 millions of clients within the database CRM in 2 years.